Services

All premium benefits described in this Premium Service Plan are void if the customer was charged a lesser amount than what was supposed to be charged for the Premium Service Plan, or if no charge at all was made to the customer for the Premium Service Plan. It is the customer's responsibility to verify that the correct amount was charged for the Premium Service Plan at the time of purchase.

If five (5) completed service calls for the same issue within 365 days from the first completed service call have been performed by Harvey Jaxon or an approved service provider, the product may qualify for replacement upon the sixth (6th) service attempt.

A "completed service call" is defined as one where a technician has made all necessary repairs for the current issue, and the unit tests and functions properly after repair. Multiple technician visits to address a single issue count as one completed service call.

Harvey Jaxon maintains sole discretion in determining product qualification under the No Lemon Guarantee.

As a Premium Service Plan owner, you will receive preferential treatment when scheduling service calls. Your service requests will be prioritized in our scheduling system, subject to technician availability and geographic constraints. While specific time frames cannot be guaranteed, Premium Service Plan customers typically receive priority consideration when scheduling service appointments.

Upon receiving your service request, our service representatives will collect all necessary information regarding your product issue. This information will be provided to our technical team who will perform preliminary diagnostics before dispatching a technician. Based on this assessment, we will proactively order parts that we anticipate may be necessary to resolve your issue, with the goal of completing repairs on the first service visit. This benefit is subject to parts availability from manufacturers and distributors. Additional parts may be required depending on the final on-site diagnosis by our technician.

As a Premium Benefit for Premium Service Plan customers, Harvey Jaxon will perform one (1) preventative maintenance service during the lifetime of the Premium Service Plan on the covered appliance. This preventative maintenance cannot be scheduled in advance and will be performed during a regularly scheduled service visit. The maintenance service includes necessary cleaning and inspection to ensure the appliance is functioning properly and to help extend its operational lifespan. This proactive approach may identify potential issues before they lead to major problems, but does not guarantee prevention of all possible failures. All preventative maintenance must be performed by an authorized Harvey Jaxon technician or service provider.

If no service attempts or calls have been made outside the manufacturer's warranty period, you may be eligible to receive fifty percent (50%) of the Premium Service Plan purchase price as in-store credit at the conclusion of the 5‑year term.

• No Premium Service Plan service calls or technician dispatches occurred
• No Premium Service Plan invoice was written for the covered product
• A monetary amount was paid for the Premium Service Plan
• The Premium Service Plan was purchased at time of product purchase or during the manufacturer's warranty period
• The product was not returned to Harvey Jaxon